Store Manager, FRYE (Chicago, IL)


Specific Responsibilities



The Store Manager owns the store experience from merchandise presentation, to operations, to the customer store experience. The General Manager creates an environment that ensures customer satisfaction, maximum productivity and profitability by translating and implementing corporate and brand developed business plans. The General Manager exercises independent judgment and discretion in developing and articulating strategies to drive the business. 

  • Hires, trains, develops and supervises Managers and Supervisors; ensures recruitment from a diverse applicant pool
  • Coaches leadership team members and creates development and training plans for direct reports
  • Directs brand appropriate strategic merchandising to maximize sales
  • Manages store sales and payroll goals on a daily basis using key business reports and payroll tools
  • Assesses the effectiveness of the management staff by providing the appropriate level of performance feedback
  • Creates shortage action plan in partnership with the management team to minimize loss and achieve shrinkage goal
  • Responsible for training store staff on Clientellling, Customer Service, Product Knowledge
  • Leads and inspires customer centric culture by recognizing and rewarding team
  • Responsible for all operational aspects of retail including:  overseeing receiving, payroll, developing of hiring plans, scheduling, performance appraisal process, loss prevention)
  • Drives brand loyalty by leading an outstanding internal and external customer experience
  • Conduct monthly visual merchandising meetings to place product to create higher sell thru
  • Ensures community involvement to drive brand awareness and loyalty  

Skills and Requirements



  • Proven track record running retail sales and operations in a luxury retail environment
  • Effective management, interpersonal and communication skills with in store associates, Corporate NY headquarters and Flagship Store
  • Strong analytical and  problem solving skills
  • Strong computer skills; proficient in Excel and Word
  • Excellent written, verbal and presentation skills
  • Ability to interpret all policies and procedures to resolve customer and employee issues
  • Excellent time management skills
  • Minimum 5 years retail experience preferred
  • Proven track record running retail sales and operations in a luxury retail environment
  • Strong emphasis/experience in the store operations function and/or customer service industry
  • Ability to work a flexible schedule to meet the needs of the business, including nights and weekends
  • Ability to lift and carry 30lbs
  • 4-year college degree


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