• Key Holder, Retail Sales - The Frye Company - Lexington,KY

    Work Location US-KY-Lexington
    Category
    Retail Store
    Division
    Frye
  • Specific Responsibilities

    Sales Generation

    • Consistently motivates the sales team to ensure they are achieving and exceeding individual sales goals and other key performance indicators (KPIs) as determined by the Company.
    • Supports the Store Manager in the achievement of total store goals and KPIs as determined by the Company.
    • In partnership with Store Manager and Associate Store Manager, educates the sales team on store sales plan, personal sales goals and store statistics and motivates the team to achieve goals.
    • Leading by example on Sales Floor and achieving individual sales goals.

    Customer Service

    • Creates a customer service focused environment by consistently exhibiting best practices with regards to customer service, sales generation and customer outreach.
    • Demonstrates sales leadership by maintaining high energy, playing an active role on the sales floor and coaching associates on clienteling processes and standards.
    • Develops a strong knowledge of Company history, brand aesthetic, brand philosophy and lifestyle and effectively communicates such information to sales team and customers in order to assist with sale generation.
    • Develops a strong knowledge of Company products, including sizing, materials, construction, inventory level and sales trends and effectively communicates such information to customers in order to assist with sale generation.
    • Handles escalated Customer Service issues or concerns.
    • Assists with other Customer Service related projects as directed by Store Manager. 

    Team Development

    • Coordinates the daily activities of the sales team.
    • Ensures that all team members are complying with Company Policy & Procedures and escalates possible violations to Store Manager.
    • Participates in the training of new associates on Company Policy & Procedures, Company history and brand aesthetic as well as Company products and Customer Service standards as directed by the Store Manager.
    • Acts as role model for the sales team by consistently exhibiting best practices with regards to customer service and sales generation.
    • Provides recognition to team members for exceptional performance.
    • Provides constructive feedback and coaching to team members to address performance concerns and encourage continued growth and development.
    • Partners with the Store Manager to develop and train internal talent.

    Operations & Presentation

    • Complies with all Company policies and procedures, including but not limited to those found in the Company Employee Handbook and those communicated by Management.
    • Performs and coordinates store opening and closing procedures in compliance with Company procedures, including counting register funds, completing deposits, opening and closing registers and securing the store.
    • Processes all POS transactions (sales, returns and exchanges) quickly, accurately and efficiently and processes repair requests in accordance with Company process and policies.
    • Ensures that sales floor always meets Company Standards with regards to merchandising, visual presentation and housekeeping.
    • Ensures that display product is in good condition and marked appropriately.
    • Complies with Company policy and procedure regarding merchandise and store security in an effort to minimize Loss Prevention risks.

    Communication

    • Demonstrates a high level of professionalism and enthusiasm in communication with clients, peers, management and corporate partners.
    • Participates in weekly Manager’s conference call as required.
    • Communicates sales reports as required by Company procedures.

    Skills and Requirements

    • 2-3 years of retail sales experience required.
    • Proven track record of sales generation and customer service.
    • Interest in fashion and trend awareness required.
    • Effective management, interpersonal and communication.
    • Strong computer skills-proficient in Outlook, Excel and Word.
    • Effective communication and presentation skills, both written and verbal.
    • Excellent time management skills.
    • Ability to work a flexible schedule to meet the needs of the business, including nights and weekends.

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